Specialised Halo PartnerHaloITSM certified. Listed in Halo's partner directory.Industries
Every sector runs a service desk. We've built them in most.
Thirty-five-plus Halo implementations across councils, housing, schools, law firms, energy, manufacturing, logistics and hospitality. The request types change; the platform and the discipline don't.
Sector matters less than the desk: request types, SLAs, integrations and who has to use it at 8am. That's what a demo is built around.
Halo, 35+ times- Public sector, housingCouncils and housing associations
- EducationMulti-academy trusts and schools
- Legal, professionalLaw firms, accountants, consultancies
- Energy, industrialEnergy, manufacturing, pharma, logistics
- Hospitality, consumerHotels, restaurants, consumer services
Pick your sector.
Each one has a desk with its own shape. Three things we build for it, and who you'd be joining.
Financial services
FCA-regulated firms need resilience evidence to come out of everyday service work, ready for PS26/2 reporting from 18 March 2027.
What we build on Halo for it
- Impact tolerance clocks on every incident linked to an important business service.
- The reportability decision recorded in the incident, with the 24-hour and 4-hour clocks running.
- The material third-party register held on supplier and contract records.
Organisations we've taken onto HaloOur first financial services reference will be named here once it is live. Operational resilience on Halo.
Public sector and housing
Councils and housing associations run the most varied desks we see, often on separate systems and always under audit.
What we build on Halo for it
- Resident, tenant and staff requests on one platform, with the audit trail built in.
- SLAs mapped to statutory timescales, so FOI and complaints are tracked like any other ticket.
- Repairs, facilities and contractors scheduled from the same queue as IT.
Organisations we've taken onto HaloRenfrewshire Council, Shetland Islands Council, Honeycomb Group. Halo in this sector.
Education
Multi-academy trusts and schools need one desk across many sites, term-time peaks, and a portal a teacher will actually use at 8am.
What we build on Halo for it
- Site-aware ticketing and device lifecycle across every school from a central team.
- HR, estates and finance on the same platform as IT, each with its own catalogue.
- Knowledge and self-service that survive staff turnover.
Organisations we've taken onto HaloDudley Academies Trust, Anthem Schools Trust, King Edward's School. Halo in this sector.
Legal and professional services
Fee-earners lose money to anything that interrupts them. The desk has to be fast, discreet and measurable.
What we build on Halo for it
- Portal and chat channels for people who won't phone, with minimal friction.
- Identity, document and practice-system integrations, with client-confidential access control.
- Reporting that partners will read.
Organisations we've taken onto HaloBoodle Hatfield, Talbots Law, Lawfront, Dains Accountants, Alder King, 42T. Halo in this sector.
Energy, manufacturing and logistics
Service management here reaches past IT into operations, and the CMDB has to know about things that aren't computers.
What we build on Halo for it
- CMDB and asset management for plant, vehicles and sites, not just laptops.
- Change control that operations will accept, with 24/7 shift handover.
- Monitoring integrations so alerts become tickets before someone phones.
Organisations we've taken onto HaloTAQA, Slingco, Wescom Group, KD Pharma, Metro Shipping, Magnavale. Halo in this sector.
Hospitality and consumer
These businesses run at the pace of the guest, with properties that never close and brand standards to keep.
What we build on Halo for it
- Multi-site support at all hours, with brand-standard SLAs per property.
- Customer service on the same platform as the desk, through HaloCSM.
- Knowledge that onboards seasonal staff fast.
Organisations we've taken onto HaloPPHE Hotel Group, Noble Restaurant Group, Vetsure. Halo in this sector.
What doesn't change.
Three things every implementation gets, whatever the sector.
Eight to twelve weeks
Discovery, configuration, migration, go-live. Scoped and priced before we start, whether the desk is a council's or a law firm's.
One data model
IT, HR, facilities, finance, legal, customers and, for MSPs, clients, all on the same platform. Departments join without a new system.
AI you can run
Halo's AI comes in the licence. Our AI Ninjas practice runs it as a governed service afterwards, which matters most in regulated sectors.
Questions we get asked.
You haven't listed our sector. Does that matter?
Do you work with multi-site or multi-country organisations?
Can we see a reference in our sector?
Show us your desk.
A demo built around your request types, not a generic one. Bring the three things your desk gets asked most.
Comparing platforms?
Halo against ServiceNow, Freshservice and Jira, on published numbers.
