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    HaloITSM Certified Partner
    Scotland's Pure-PlayHaloITSM Partner

    Enterprise Service Management, expertly delivered by HaloNinjas

    HaloITSM + HaloNinjas = HaloESM

    Learn More About HaloESM Download Brochure
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    Halo focus
    HaloITSM logo

    Legal

    • Contract Review Requests
    • Compliance Queries
    • Policy Approval Workflows

    One platform for every department

    Dudley Academies TrustDudley Academies Trust
    Planteria GroupPlanteria Group
    Noble Restaurant GroupNoble Restaurant Group
    TAQATAQA
    Substantial GroupSubstantial Group
    INVISIOINVISIO
    Signal ConsultingSignal Consulting
    King Edward's SchoolKing Edward's School
    42T42T
    Alder KingAlder King
    SlingcoSlingco
    IPRS GroupIPRS Group
    Talbots LawTalbots Law
    Renfrewshire CouncilRenfrewshire Council
    Honeycomb GroupHoneycomb Group
    Boodle HatfieldBoodle Hatfield
    Shetland Islands CouncilShetland Islands Council
    Wescom GroupWescom Group
    ProtasProtas
    MagnavaleMagnavale
    LandwaysLandways
    PalladiumPalladium
    EnergistEnergist
    PPHE Hotel GroupPPHE Hotel Group
    LawfrontLawfront
    Dains AccountantsDains Accountants
    Heart of EnglandHeart of England
    Metro ShippingMetro Shipping
    VetsureVetsure
    Anthem Schools TrustAnthem Schools Trust
    KD PharmaKD Pharma
    Dudley Academies TrustDudley Academies Trust
    Planteria GroupPlanteria Group
    Noble Restaurant GroupNoble Restaurant Group
    TAQATAQA
    Substantial GroupSubstantial Group
    INVISIOINVISIO
    Signal ConsultingSignal Consulting
    King Edward's SchoolKing Edward's School
    42T42T
    Alder KingAlder King
    SlingcoSlingco
    IPRS GroupIPRS Group
    Talbots LawTalbots Law
    Renfrewshire CouncilRenfrewshire Council
    Honeycomb GroupHoneycomb Group
    Boodle HatfieldBoodle Hatfield
    Shetland Islands CouncilShetland Islands Council
    Wescom GroupWescom Group
    ProtasProtas
    MagnavaleMagnavale
    LandwaysLandways
    PalladiumPalladium
    EnergistEnergist
    PPHE Hotel GroupPPHE Hotel Group
    LawfrontLawfront
    Dains AccountantsDains Accountants
    Heart of EnglandHeart of England
    Metro ShippingMetro Shipping
    VetsureVetsure
    Anthem Schools TrustAnthem Schools Trust
    KD PharmaKD Pharma

    We are proud to have helped these companies and more on their Halo journey

    Our Solutions

    The Halo Ecosystem

    Three products, one partner. We implement, configure, and support the full Halo platform.

    HaloITSM

    Our flagship ESM platform

    ITIL-aligned service management with clean workflows and powerful automation

    Incident, request, change, CMDB, knowledge, and self-service — ready to scale from a single team to your whole organisation.

    Explore HaloITSM

    ESM Capabilities:

    Core ITSM
    ESM for HR
    Facilities
    Finance Ops
    Legal
    Unified Portal
    Also Available

    HaloPSA

    For MSPs & Service Providers

    Contracts, billing, projects, and reporting — migrate your data in weeks, not months.

    Learn more about HaloPSA

    HaloCRM

    Omnichannel customer support

    Customer service, SLAs, knowledge — one platform, one data model.

    Learn more about HaloCRM
    AI & Automation

    Reduce handling time with built-in AI

    We configure Halo's AI capabilities so your teams get faster triage, smarter summaries, and automation they can own and evolve

    AI Triage & Categorisation

    Leverage sentiment analysis and historical data to prioritise and route tickets to the right teams automatically

    Case Summarisation

    Generate concise AI summaries of incidents so agents understand context quickly and focus on resolution from the outset

    Knowledge Article Creation

    Auto-generate knowledge articles from resolved cases and organic conversations to capture and share effective solutions

    Virtual Agent & Knowledge Discovery

    AI-driven virtual agent provides instant support while RAG-powered knowledge discovery surfaces answers from internal and external sources

    Compare

    How does HaloITSM stack up?

    See what you get — and what you save — versus the alternatives

    vs ServiceNow

    Power Without the Complexity

    Full-featured service management at a fraction of the cost and implementation time

    See Comparison

    vs Freshservice

    Deeper Workflows, Better Adoption

    More comprehensive automation, extensibility, and multi-department reach

    See Comparison

    vs Jira

    Service Management, Not Issue Tracking

    Purpose-built for structured service delivery — SLAs, CMDB, change, and beyond

    See Comparison
    View All Comparisons

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