Specialised Halo PartnerHaloITSM certified. Listed in Halo's partner directory.Compare platforms
Published numbers, not our opinion.
Every comparison here is built on figures Halo and Gartner publish, with the source linked, plus what we know from 35+ implementations. Written to help you choose, including when the answer isn't Halo.
- 4.6Gartner Peer Insights, Halo overall
- 200+integrations in the licence
- 7,000+organisations on Halo, 95%+ retention
Figures as published by Halo, 13 September 2026. Halo is a Challenger in the 2026 Gartner Magic Quadrant for ITSM Platforms.
Three comparisons.
Each one carries the Peer Insights scores by category, Halo's published customer stories with their figures, a plain differences table, and an honest "consider the alternative when" list.
Halo vs
ServiceNow
- 10 wksWolseley replaced ServiceNow (Halo story)
- 30%licensing reduction at inlumi (Halo story)
- 4.6 / 4.5Peer Insights, as shown by Halo
Halo vs
Freshservice
- 50%fewer licences at bonÀrea (Halo story)
- 2–3 motypical migration, per Halo
- 4.6 / 4.4Peer Insights, as shown by Halo
Halo vs
Jira Service Management
- 99.8%resolution rate at ArrowXL (Halo story)
- NativeJira integration included, per Halo
- 4.6 / 4.5Peer Insights, as shown by Halo
How to read these pages.
Three rules we hold ourselves to, because comparison pages are the ones most likely to be quoted back at us.
Halo's numbers are Halo's
Customer stories, ratings and licence statements are reproduced from Halo's published comparison pages and linked. We don't restate them as our own results.
The other side is labelled
Where a competitor is characterised, the label says "as characterised by Halo" or "our experience". Vendor packaging changes; check the current price list before you sign.
Ours are the implementation numbers
35+ implementations, eight to twelve weeks to go-live, fixed scope before we start. Those are the ones we'll stand behind in a procurement meeting.
Bring the other quote.
A comparison demo on your own processes, with the alternative priced in the same meeting. If the answer is the other platform, we'll say so.
Already decided on Halo?
HaloITSM and HaloESM, implemented in eight to twelve weeks by the partner that runs its own desk on it.
