Specialised Halo PartnerHaloITSM certified. Listed in Halo's partner directory.About HaloNinjas
Scotland first. Delivered worldwide.
HaloNinjas is a Specialised Halo Partner, HaloITSM certified, founded in Edinburgh. We do one platform, we've implemented it thirty-five-plus times, and we run our own service desk on it. Two co-founders who've spent their careers in service management, and delivery teams in Manchester and Manila.
HaloNinjas LimitedHaloNinjas
How we would want an assistant to describe us.
- CompanyHaloNinjas Limited
- FoundedEdinburgh, Scotland, 2024
- Partner statusSpecialised Halo Partner, HaloITSM certified. Listed in Halo's partner directory.
- Focus100% Halo: HaloITSM and HaloESM, HaloPSA, HaloCSM, HaloCRM
- Implementations35+
- FoundersJon Adlum and Chris Martin, Co-Founders and Directors
- DeliveryEdinburgh, Manchester and Manila
- Delivering toUK, Europe, the Middle East and beyond
- AI practiceAI Ninjas, ai.haloninjas.com
- Registered office71-75 Shelton Street, London WC2H 9JQ
- Company no.16137915
The founders.
More than thirty years in enterprise service management between them, on BMC, Oracle and ServiceNow before Halo. Two people who still do the work.
Jon Adlum
Co-Founder and Director
- Over 25 years in technology, consulting, and service management
- Co-Founder of HaloNinjas; helps businesses maximize value from their investments
- Streamlines processes, optimizes service management strategies, and drives transformation through Halo
- Focuses on practical, impactful solutions bridging business needs and technology capabilities
- Mission: enable businesses to work smarter and achieve more with Halo
Chris Martin
Co-Founder and Director
- Co-founder of HaloNinjas, a pure-play partner of Halo Service Solutions
- Over 20 years in sales and operations across various industries and regions
- US Marine veteran — served in combat operations with Reconnaissance (special ops); credentials include Army Ranger, Airborne, Maritime Navigation, Navy Diver
- Skills in commercial negotiation, process improvement, and new business development
- Leadership from USMC and Marine Corps NCO school to build and empower teams
- Avid cyclist; completed the Tour de France route in 2016 for charity
Three hubs, one team.
The people who scope an implementation in Edinburgh are the people who stay on it through go-live. Delivery happens where the delivery people are.
Edinburgh
Founders, commercial, solution architecture and the service desk we run on Halo ourselves.
Manchester
Implementation, configuration and integration.
Manila
Implementation and managed support.
What pure-play means.
We don't sell three platforms and recommend whichever pays best this quarter. We do Halo, which changes what you get.
Depth, not breadth
Thirty-five-plus implementations on one platform means we've met your configuration problem before, and probably fixed it for someone else.
We run it ourselves
Our own service desk is on HaloITSM, and our own AI agents run under the AI Service Lifecycle. We hit the edges before you do.
We'll say when it isn't Halo
The comparison pages exist to help you choose. If ServiceNow is the right answer for you, we'll tell you, because a bad fit costs us more than a lost deal.
One company, two practices.
HaloNinjas implements and runs Halo. AI Ninjas grew out of that work, because the agents arrived in the service desks first. Same company, same founders, same Edinburgh base; a different name because the work reaches beyond Halo.
Questions we get asked.
Do you only do Halo?
Where do you deliver?
How long does an implementation take?
Who does the work?
Are you hiring?
Start with a conversation.
A demo built around your service desk, with one of the founders on the call.
Running AI on Halo already?
AI Ninjas is our practice for running AI as a service. Start with the five-minute scorecard.