Halo vs
ServiceNow
Full-featured service management in an eight-to-twelve-week implementation, on an all-inclusive licence, without a dedicated admin team.
Specialised Halo PartnerHaloITSM certified. Listed in Halo's partner directory.HaloITSM + HaloNinjas = HaloESM
Scotland's pure-play HaloITSM partner.
Founded in Edinburgh, delivering worldwide. A Specialised Halo Partner with thirty-five-plus implementations, every one of them on Halo, delivery teams in Manchester and Manila, and a service desk of our own that runs on the platform we sell.
- 35+Halo implementations
- 100%Halo. Nothing else.
- 3delivery hubs, Edinburgh to Manila
IT Services
HR Services
Facilities
Finance Ops
Legal
Operations
Haloplatform
One platform for every department
IT Services
- Incident and request
- Change and CMDB
- Knowledge and self-service
Thirty-five and counting. Organisations we've taken onto Halo.
Four products. One partner.
We implement, configure and support the whole Halo platform, on one data model. HaloITSM is the one we're known for, and the one our own service desk runs on.
Flagship. Runs our own desk.
HaloITSM, and HaloESM with it
ITIL-aligned service management with clean workflows and automation your teams can own. Incident, request, change, CMDB, knowledge and self-service, ready to scale from one team to every department.
ESM capabilities
Core ITSM
ESM for HR
Facilities
Finance Ops
Legal
Unified portal
For MSPs and service providers
HaloPSA
Contracts, billing, projects and reporting. Migrate your data in weeks, not months.
Customer service management
HaloCSM
Omnichannel support, SLAs, self-service and knowledge for customer-facing teams, on the same data model as your service desk.
Sales and relationships
HaloCRM
Pipeline, accounts and marketing, unified with support so the customer record is one record.
How HaloITSM stacks up.
What you get and what you save against the platforms you're probably also looking at. Written to help you choose, including when the answer isn't Halo.
Halo vs
Freshservice
Deeper workflows, more extensibility, and the multi-department reach that adoption depends on.
Halo vs
Jira Service Management
Service management rather than issue tracking: SLAs, CMDB and change built in, not bolted on.
Halo's AI, configured so your teams own it.
Triage, summaries, knowledge drafting and a virtual agent are built into Halo. We set them up to fit how your desk actually works, then hand them over with the controls to run them.
Triage, routing and summaries
Tickets classified, prioritised and routed on content; incidents summarised so the analyst starts at the resolution, not the history.
Knowledge and the virtual agent
Articles drafted from resolved cases, and a virtual agent that answers from your knowledge with the source attached.
AI Ninjas, by HaloNinjas
Building the agent is the easy part.
Running it is the work. Once Halo's agents are live, someone has to own them, say what they may do, change them safely, and answer for what they cost. AI Ninjas is our practice for that: the AI Service Lifecycle on Halo, AI engineering beyond it, and products of our own. Every part of it runs on our own service desk first.
- Finance asksWhat are these agents costing us, and what are they returning?
- Security asksWhat data can they see, and what are they allowed to do with it?
- Operations asksWhat happens when one of them gets it wrong at 2am?
Five minutes, no sign-up. The assessment is a fixed £4,950 + VAT.
AI Service RegisterOur own service desk (illustrative)
| Agent | Owner | Authority | Status |
|---|---|---|---|
| Triage assistant | Service Desk Lead | Advisory | Live |
| Knowledge answerer | Knowledge Owner | Advisory | Live |
| Approval helper | Change Manager | Supervised | Live |
| Asset enrichment | CMDB Owner | Autonomous | Under review |
| Password reset agent | Security Lead | Supervised | Live |
Every action an agent takes is written to the service record.
Scotland first. Delivered worldwide.
Founded in Edinburgh by two co-founders with more than thirty years in enterprise service management, on BMC, Oracle and ServiceNow before Halo. Delivery teams in Manchester and Manila serve the UK, Europe, the Middle East and beyond.
Headquarters
Edinburgh
Founders, commercial and architecture. Where the company started and where the decisions get made.
Delivery
Manchester
Implementation, configuration and integration for UK and European clients.
Delivery
Manila
Implementation and managed support.
See it on your own tickets.
A demo built around your service desk, not a slide deck. Bring an ugly process and we'll show you what it looks like on Halo.
The trial is on haloitsm.com; it's Halo's own trial, registered to us as your partner.
Already running AI on Halo?
Take the five-minute AI service maturity scorecard, or book a briefing with AI Ninjas. No sign-up for the scorecard; the assessment is a fixed £4,950 + VAT.